gommyommy: (Default)
[personal profile] gommyommy
 When I try to upload a new icon from my hard drive I get:

"We're sorry, but there was an error in the information you submitted. Please go back and try again.

You cannot upload large images from URLs. 42817 > 40960"

The thing is, the icons are not large (150x150pixels, less than 130kb each) and I was able to do this when I had a free account. Now that I have a paid account it is suddenly not working.

Also it is aggravating that the message says I'm uploading from an URL when I am not.

I've contacted LJ support, we'll see what they say.

EDIT: Problem solved thanks to [livejournal.com profile] calliope_love ...apparently my images need to be 100px not 150px.

Date: 2010-09-08 07:55 am (UTC)
From: [identity profile] calliope-love.livejournal.com
Livejournal icons must be 100x100 pixels or smaller, actually, with a maximum of 100kb from what I can tell. I don't know what the URL stuff is about.

Thanks!

Date: 2010-09-08 05:16 pm (UTC)
From: [identity profile] gommyommy.livejournal.com
100px...I think that was the problem. It's weird because it worked before even with 150px images. Ah well, they come out sharper at 100px anyhow.

Thanks for your help!

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gommyommy

September 2010

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